Return and Refund Policy

 

As per our commitment, we strive to provide an excellent shopping experience for our valued customers. We understand that sometimes you may need to return a product, and we make every effort to ensure that the return process is simple and transparent. Please read the information below carefully before making a return.

30-Day Service:

If you encounter any size-related issues or discover any quality issues within 30 days of receiving your order, we will immediately assist you. Please follow the steps below:

• Contact Us: Contact our customer support team via email at roypeakclub@outlook.com or our online chat within 30 days of receiving your order.
• Provide Details: When contacting us, please provide your order information and a clear description of the size or quality issue you encountered.
• Evaluation: Our customer support team will evaluate your request and guide you through the necessary steps to resolve the issue.
• Options: Depending on the nature of the issue, we will provide you with suitable options, which may include product replacement, size exchange, or refund.

 

Free Returns within 30 Days:

If for any reason, such as you have changed your mind or the product matches the description on our website but does not meet your expectations, you decide to return the product within the first 30 days after receiving it, you are entitled to a hassle-free return and refund process, and you will not be responsible for any return shipping costs.

To ensure a smooth return process and to be eligible for a full refund or exchange, please use the original packaging and keep the product in the condition it was received. We reserve the right to refuse returns that do not meet these standards.

If we find that the returned item is damaged due to improper packaging or handling, you may not be able to receive a full refund.

 

More than 30 days:

If you contact us after the 30-day period regarding size or quality issues, we will assume that you have inspected and accepted the product and there are no issues, and will reserve the right to refuse the return.

If you have any questions, please contact us by email: roypeakclub@outlook.com.

 

Refund Process:

Once we receive and inspect your return, we will notify you immediately and let you know whether the refund has been approved. For customer-initiated returns covered by our policy, the refund amount will include the original shipping cost (if applicable) and will be issued using the same payment method you used for the original purchase. Please allow 7-10 business days for us to receive the returned product and process the refund.

 

Refund Time:

Paypal: 24 hours;

Other payment methods: 5-15 days.

 

Returns in Transit:

If your order is already in transit, we are temporarily unable to process returns. However, after receiving the product, if you are dissatisfied for any reason, you can request a return as described above.

 

Return Shipping Eligibility:

• Defective or Damaged Products: If you find any defects or damage when you receive the product, we will cover the return shipping costs. Please contact us immediately to evaluate the issue and resolve it quickly.
• Shipping Error: If a shipping error occurs, we will cover the return shipping costs. Please contact us immediately after receiving the product and we will assist you in returning the product and provide the correct product in a timely manner.

 

Expedited Exchanges:

For faster exchanges, return the existing item and request a refund, and purchase a new item separately.

Alternatively, we will accept your return and send you a new item.

 

Contact Customer Support:

If you need help with your return or have any questions about our refund policy, please feel free to contact our customer support team via email at roypeakclub@outlook.com or our live chat, and we will be happy to guide you through the process and resolve any issues you may have.